At Narwal Apparel, we want you to love your purchase. If something’s not quite right, we offer a 100-day return policy. Here’s how it works:

• Condition: Items must be returned unused, in their original packaging, and with all labels intact.
• Returns: You are responsible for the cost of return shipping.
• Exchanges: Need a different size or style? We’ll send your replacement item at no additional cost.

How to Start a Return or Exchange

1. Email us at info@narwalapparel.com with your order number and name.
2. Our team will provide you with detailed instructions for the return process.
3. Once we receive your item and verify its condition, we’ll process your request promptly.

We aim to get your order to you as quickly as possible. Here’s what you need to know:

Fast Shipping:

Orders placed before 15:00 are shipped the same business day.

Delivery Times:

• Netherlands & Belgium: Usually delivered the next day.
• Most European countries: 2-5 business days.
• United States: 5-6 business days.

Tracking Your Order:
Once your package is registered with our carrier, you’ll receive an email with a tracking code. Use this to monitor your delivery progress.

Import Duties & Taxes:
Please note that import duties, taxes, or customs fees may be charged once your order reaches its destination. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for details.

Need Help?
If your package hasn’t arrived within the expected time, reach out to us at info@narwalapparel.com. We’re happy to help resolve the issue promptly.

We want to make sure your Narwal Apparel fits perfectly. Each product page has a size chart to guide you.

Not Sure About Your Size?
If you’re having trouble finding the right fit, don’t worry! Reach out to us at info@narwalapparel.com, and we’ll be happy to assist you.

At Narwal Apparel, we are committed to sustainability at every step of our process. Our goal is to continuously innovate and find the most eco-friendly solutions.

Eco-Friendly Fabrics

• Swim Trunks: We exclusively use recycled materials.
• T-shirts: Made from 100% organic cotton, certified by GOTS (Global Organic Textile Standard).
• Sweaters: Made from 45% organic cotton, certified by GOTS, and 55% of recycled fibres.

You can find the specific material details on each product page for transparency.

Ethical Production:
People are just as important as the materials we use. That’s why we partner only with production facilities that meet the highest standards for worker safety and ethical working conditions.

Minimal Packaging:
We use as little packaging as possible, and all packaging is made from 100% recycled materials.

By choosing Narwal Apparel, you’re supporting a brand that values both the planet and the people who help bring our products to life.

Once we receive your returned items in an unused and original condition, we will process your refund immediately.

• Refund Timing:
  The refund is typically processed within 1-2 business days after we’ve received your return. The exact timing may vary depending on your payment method and bank processing times.

We want to ensure the return process is as smooth as possible, so feel free to reach out to us at info@narwalapparel.com if you have any questions!